Contact
Last updated: 30 May 2026
NT² is a small team. Most answers are already on Help & FAQ—check there first. Email is for cases that FAQ does not cover.
Start with Help & FAQ
Before emailing, read Help & FAQ. It covers the questions we receive most often—including cases where we cannot recover your vault (forgotten master password, no backup).
- Forgotten master password
- Backup and device migration
- Offline use and browser support
- Security do's and don'ts
- Premium and billing
Email support
- General help: support@nt2.me — product questions, billing (Premium).
- Privacy: privacy@nt2.me — data handling, GDPR requests.
- Security: security@nt2.me — vulnerability reports (responsible disclosure; do not publish exploits before we respond).
Response time
We aim to reply within 2–3 business days. Security reports are triaged as soon as possible. There is no live chat and no guaranteed same-day turnaround—plan ahead for time-sensitive migrations and keep .nt2vault backups.
What to include
- Browser and OS version when reporting a bug
- Steps to reproduce, without vault screenshots or exports
- If cloud sync is enabled: your Vault Key DID prefix (public identifier only)—never your master password
What we cannot do
We cannot reset your master password, decrypt your vault, or restore data if you have no backup and local browser data was cleared.
Never send your master password, mnemonic phrase, private keys, vault screenshots, or .nt2vault files by email, chat, or social media.
Product feedback
Feature requests and bug reports are welcome via email or (when public) our GitHub repository. For reproducible bugs, note your browser, OS, and steps—without attaching vault exports.
Open the vault app
Account creation, unlock, settings, and backups happen on the vault PWA—not on this marketing site.